Privacy Policy
Plain-English version first. I collect what I need to quote and do your electrical job, I ask before I text you, I never sell your data, and you can ask me to delete it. Details below.
1. Who I am
Five Wires Electrical Solutions LLC, doing business as Five Wires Solutions, Malden, MA, (774) 548-3801, office@5wiressolutions.com. The business is one electrician, so “I” and “me” in this policy mean Five Wires Electrical Solutions LLC. This policy covers fivewiressolutions.com (English, Portuguese and Spanish), the quote forms, phone, SMS, WhatsApp and email. If a translation of this policy differs from the English version, the English version prevails.
2. What I collect
Contact details you give me (such as your name, phone, email and the address of the job), the details and photos of the job that you send, your SMS and WhatsApp messages, and, only if you allow analytics cookies, technical data about your visit (device, pages visited, the search or link that brought you here). The website host and the spam check on the forms (both Cloudflare) process your IP address to deliver the site and keep it secure.
3. How I use it
To quote, schedule and do the electrical work; to call or text you about your request; with your permission, to see which pages of the site are used; and to keep the business and tax records the law requires. I never sell your personal information.
4. Calls and text messages (TCPA)
By submitting a form with the consent box checked, you agree that I may call and text you at the number you gave about your request. I do not send automated or marketing text messages. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to any text to opt out and HELP for help. I keep a record of your consent (date, time, page, text shown). Mobile opt-in data and consent are never shared with third parties or affiliates for their marketing. See the SMS Terms.
5. Cookies and analytics
The site works without cookies. Google Analytics 4 loads only after you accept it in the cookie banner, and it shows me which pages and buttons are used; if the banner has not asked you, Google Analytics is not running. Your choice is kept in your browser for 12 months (local storage and one first-party cookie named fws_consent), and you can change it at any time with “Cookie settings” in the list of legal pages on this page. I do not run advertising or social media tags; if that changes, they will load only with your separate permission and this page will be updated first. I honor Global Privacy Control signals: with the signal on, advertising cookies stay off. The website host (Cloudflare) may count visits in aggregate, without cookies and without identifying you.
6. Who I share it with
Service providers that help me run the business: Cloudflare (hosts the site, stores quote requests in Cloudflare Workers KV and runs the spam check on the forms), Resend (delivers the quote request to my inbox by email), my email provider, WhatsApp when you message me there, and Google (Analytics, only if you allowed it). Each one handles your data to provide its service. I disclose data if the law requires it.
7. How long I keep it
Records of jobs I do for 7 years (service history, tax). Quote requests that do not become a job, and the photos sent with them, for up to 12 months. The record of your consent to calls and texts for as long as I keep the request it belongs to. Analytics data for 14 months.
8. Your choices and rights
You can ask what I hold about you, ask me to correct or delete it, and tell me to stop calling, texting or emailing you at any time. Email office@5wiressolutions.com or call (774) 548-3801. California residents have additional rights under CCPA/CPRA, including the right to say “Do Not Sell or Share My Personal Information”: I do not sell or share it, and this page is that request channel. Massachusetts residents are protected by M.G.L. c. 93H (data breach notice) and c. 93A. I respond within 45 days.
9. Children
My services and this site are for adults. I do not knowingly collect data from anyone under 16.
10. Security
HTTPS everywhere; the website is static and keeps no database of your data on the web server; quote requests are stored in Cloudflare Workers KV, where access is limited to me and the developer who maintains the site. No method is perfect; if a breach affects you, I notify you and the state as the law requires.
11. Changes and contact
I update this page when my practices change and show the effective date at the top. Questions: office@5wiressolutions.com or (774) 548-3801.