Terms of Service

1. Who these terms cover

Five Wires Electrical Solutions LLC, doing business as Five Wires Solutions (“Five Wires”, “I”, “me”), an electrical service business based in Malden, MA. “You” means the visitor to this site or the customer requesting or receiving my services. Using the site or booking work means you accept these terms. If a translation of these terms differs from the English version, the English version prevails.

2. Estimates and quotes

Information on this site, over the phone or by message is general guidance, not an offer. The only binding quote is the written one you approve before work starts. If I find additional work while on site, I stop and get your approval in writing before doing it.

3. Scheduling and access

I agree on the visit time with you by phone or text. You agree to provide safe access to the electrical panel and the work areas, keep pets secured and tell me about known hazards (asbestos, knob-and-tube wiring, earlier work done without a permit). If you need to cancel or reschedule, tell me as early as you can; a charge for a late cancellation applies only if your written quote states it.

4. Permits and inspections

Some electrical work requires a permit and an inspection under the Massachusetts Electrical Code (527 CMR 12). I tell you before work starts if your job falls in that category, and I do not do work that you ask me to leave without a required permit.

5. Payment

Payment is due on completion unless your written quote states a deposit and a schedule of payments, which is usual for larger jobs. I accept the payment methods listed on your quote. If a balance stays unpaid, I may record a mechanic’s lien as allowed by M.G.L. c. 254.

6. Workmanship concerns

If something I installed does not work as it should, tell me and I come back to look at it. Manufacturer warranties on parts and equipment pass through to you. Damage from utility surges, water, pests, alterations by others or lack of maintenance is not a workmanship issue.

7. Hours and safety

I work Monday to Saturday, 7:00 AM to 7:00 PM, and I do not offer service outside those hours. If you smell burning, see sparks or a breaker is hot to the touch, turn off the main breaker if it is safe to do so and call 911 for fire.

8. Liability

The business is insured; a certificate of insurance is available on request. To the extent allowed by law, my liability for any claim is limited to the amount you paid for the work in question, and I am not liable for indirect or consequential losses (spoiled food, lost income, hotel stays) except where caused by my gross negligence. Nothing here limits rights you have under M.G.L. c. 93A.

9. Website use

Content on fivewiressolutions.com is for general information and is not a substitute for an on-site assessment. You may not scrape, copy or republish it without permission. Third-party links are provided for convenience. The site is provided “as is” and I do not guarantee uninterrupted availability.

10. Photos

Photos you send me are used to understand and quote your job. I publish photos of finished work only with your permission, and never with your name or street address.

11. Disputes and governing law

These terms are governed by Massachusetts law. I will try to resolve any dispute directly with you first; unresolved disputes go to the courts of Middlesex County, Massachusetts. Consumer rights under M.G.L. c. 93A and the Home Improvement Contractor law (M.G.L. c. 142A) are not waived.

12. Changes and contact

I may update these terms; the effective date at the top changes when I do. Questions: office@5wiressolutions.com or (774) 548-3801.